Privacy Policy

Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with TSXDirect.com or a TSXDirect.com affiliated company. TSXDirect.com and its affiliates may share your personal information with each other and use it consistent with this Privacy Policy. They might combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in some cases we may not be able to provide you with our products or services or respond to any inquiries you may have.
Examples of the types of personal information TSXDirect.com may collect and how we might use it:

What personal information we collect

When you create an TSXDirect.com login, open a drop ship or wholesale account, contact us or participate in an online survey, even if it’s through one of our distributors; we may collect a variety of information, including your name, company name, mailing address, phone number, email address, contact preferences, and credit card information.


How we use your personal information

The personal information we collect allows us to keep you posted on TSXDirect.com’s latest product announcements, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by requesting the closure of your account to webmaster@tsxtoys.com. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. For example, we may use date of birth to determine the age of TSXDirect.com ID account holders.

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with TSXDirect.com, you may not opt out of receiving these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve TSXDirect.com’s products, services, and customer communications. If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.


Use & Collection of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where a TSXDirect.com customer logs in from, so that we can better understand customer behavior and improve our products, services, and advertising.

We may collect information regarding customer activities on our website. This information may be compiled statistically and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Statistically compiled data is considered non-personal information for the purposes of this Privacy Policy. We may collect and store details of how you use our website, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

With your explicit consent, we may collect data about how you use our website in order to help us improve our website, products and services.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.


Cookies Etc.

TSXDirect.com websites, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

TSXDirect.com uses cookies and other technologies to remember personal information when you use our website. Our goal in these cases is to make your experience with TSXDirect.com more convenient and personal. For example, knowing your first name may let us welcome you the next time you visit the TSXDirect.com website. Knowing your country and language helps us provide a customized and more useful experience.

If you do not want TSXDirect.com website to remember personal information about you; you may want to disable cookies when you browse our site. Please note that certain features of the TSXDirect.com website may not be available once cookies are disabled.

As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, etc.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our products and services, and to gather demographic information about our user base as a whole. TSXDirect.com may also use this information in our marketing and advertising services.

In some of our email messages, we may use a “click-through URL” linked to content on the TSXDirect.com website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


Disclosure to Third Parties


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At times TSXDirect.com may make certain personal information available to strategic partners that work with TSXDirect.com to provide products and services, or that help TSXDirect.com market to customers. Personal information will only be shared by TSXDirect.com to provide or improve our products, services and advertising; and for affiliated parties marketing purposes and as required by law.


Service Providers

TSXDirect.com shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever TSXDirect.com operates.


Others

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the new owner.


Protection of Personal Information

TSXDirect.com takes the security of your personal information very seriously. Integrity and Retention of Personal Information

TSXDirect.com makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. If we have incorrect information on file; you may request us to change it


Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date. by logging in to your account at www.tsxtoys.com. For other personal information we hold, we will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data if TSXDirect.com is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made to webmaster@tsxtoys.com.


Minors, Children and anyone under age 18

We understand the importance of taking extra precautions to protect the privacy and safety of children. Our website is not intended for children or other persons under the age of 18. TSXDirect.com will not knowingly enable an account for use by a minor. Parents are responsible for monitoring their children to be certain they do not access our website. Accordingly, we do not knowingly collect, use or disclose personal information from children under 18, or equivalent minimum age in the relevant jurisdiction period. If we learn that we have collected the personal information of a minor, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.

Children under the age of 18, or equivalent minimum age in the relevant jurisdiction, are not permitted to create their own TSXDirect.com login. If you are a parent of a child under age 18 and believe that your child has accessed our website using false information; please send an email to webmaster@tsxtoys.com

To ensure that your personal information is secure, we communicate our privacy and security guidelines to TSXDirect.com employees and strictly enforce privacy safeguards within the company.


Privacy Questions

If you have any questions or concerns about TSXDirect.com’s Privacy Policy or data processing or for any other reason related to TSXDirect.com’s Privacy Policy, please contact us at info@tsxtoys.com or webmaster@tsxtoys.com.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

TSXDirect.com may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.


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